“We explain how the market is performing, giving advice and guidance on how to maximise your sale price”


Pricing plays an important role with a number of factors to consider. An independent assessment of your property will be carried out by your locally based property expert. During the visit we explain how the market is performing, giving advice and guidance on how to maximise your sale price. You can book a free, no obligation valuation today by calling us today.


Upon your instruction, we will guide you on how to sign up to your chosen service. We will then arrange a suitable time to visit the property in order to take professional photographs, create a floorplan, take room measurements and note down key information about your property. We will give guidance on how to prepare and present your property to its full potential which is also known as staging. All our experts are trained in photography and use the best camera equipment.


Once your local agent has completed the staging visit, we will enhance photographs by making them sharper, brighter and apply a blue sky if necessary, and within 48 hours, we will request final approval. Once this is obtained, your property will be made live on the major property portals in just a few hours or on the agreed marketing start date. If agreed, we will also arrange for a “For Sale” board to be erected where appropriate.


As you’d expect, prospective buyers are vetted before a suitable time is agreed and every enquiry is answered, thereby ensuring that every lead and opportunity is processed. Communication is a key focus of ours, valuing the importance of providing regular market report updates, discussing the performance of your listing and ensuring that you receive prompt and accurate viewing feedback.


With each offer received, we will negotiate the highest price and assess the buyers’ financial position in terms of whether they are cash buyers’ or relying on a mortgage. We will vet prospective buyers’ by asking for proof of deposit, mortgage offer in principal and check that their existing property is sold subject to contract should this be required.


When an offer has been successfully negotiated, we will prepare and send a “memorandum of sale” to all parties (including solicitors) which will trigger the start of the conveyancing process. We will ensure that your sale completes as efficiently as it can by providing regular updates throughout the process, keeping in direct communication with various parties, such as the buyer’s solicitor, their mortgage broker, surveyors, the buyer themselves and of course you and your solicitor.


We work with mortgage specialists who are able to give the best advice you require, either face to face or over the phone at any time and will take care of everything from explaining all of your options to helping you select the right mortgage. Speak to one of our representatives who can discuss this service in further detail.


We offer the complete service to sell or buy any house. We understand the importance of working with a good solicitor who puts customer service at the forefront of its company ethos. We have worked hard to negotiate the fairest rates and terms for our clients with a number of conveyancing firms who meet specified quality standards.

Frequently Asked Questions


Where 98% of prospective buyers search for properties which is online. Your property advert will be published on major property portals. This means that we will likely generate more interest and increase competition on price. We will also help you negotiate the best selling price when offers come in, and ultimately, you will have the final decision on whether you would like to accept a buyer’s offer.


The market will determine what the seller is prepared to pay for your property. Our job is to help ensure your property is valued accurately by our agents, whose full focus is to understand local market values and to back up their valuation with real evidence. It’s understandably tempting to instruct the agent who gives the highest valuation, however a recent report from Zoopla showed that the original asking price for a third of properties on the market had to be reduced by £25,000 on average before selling. Every property will sell if it’s presented, marketed and most importantly priced correctly. Our property experts are equipped with the latest valuation tools, having more time to focus on property market levels, thereby meaning that the most accurate, evidence based valuations can be provided. Should you disagree with our valuation, or have been persuaded by another agent that it should be higher, then we can test the market for you, however in all cases we will do our utmost to sell at the highest price possible.


We rely mostly on recommendations from previous vendors. It’s essential for us to sell as many properties we can in order to grow the business. Additionally, we are motivated to beat traditional agents and help enforce revolutionary changes in the market to benefit the consumer. We will regularly ask for feedback, enabling us to continually improve our services. Furthermore, our agents are paid once a sale is completed. From a monetary aspect, the changing model of property portals such as Rightmove is based on how many properties we list in total, therefore it remains in our interests to efficiently maintain our available stock levels and work closely with you to ensure your property has the best chance of selling quickly and at the highest price possible.


Yes, if perhaps you already have an asking price in mind that you would like to aim for, you can instruct us at any time. We can immediately get to work on preparing your property for an agreed market launch date.


It depends on availability however it’s typically within three days of your booking.


You will need to check your notice period with them. If you are outside your fixed term contract period, then you should be able to move easily. You could also opt for a multiple agency agreement with your existing agent, however this will likely result in an increase in their fees. It is counter-productive to list your property with two agents as it could mean duplicate adverts appearing on the same property portals and also mean you are required to pay two fees instead of one.


We will ensure that your advertisement is approved by you before it goes live on all property portals. We also ensure that the particulars are correct and that images and floorplan are properly displayed.


We are proud to be a member of the following approved accreditation schemes:
Property Redress Scheme (PRS)
Client Money Protection (CMP)
My Deposits


Yes, you will have one main dedicated point of contact who can handle any ongoing matters swiftly throughout the entire process.


Absolutely, we obtain key information such as their full name, address, contact information and check their buying status and financial position.


Your local property expert will prepare everything within 48 hours of the appointment and will request approval from you once ready. We usually beat this timeframe and more often than not, have clients ready to launch within 24 hours.

What are Hybrid Estate Agent's Terms and Conditions of Business?

Hybrid Estate Agent’s Terms and Conditions of Business

  1.  This is an estate agency agreement between the vendor/s named in the Confirmation of Instructions (You) and Hybrid Estate Agent Ltd., 128 City Road, London EC1V 2NX (Us, We) relating to the marketing for sale of the property named in the Confirmation of Instructions at the agreed asking price.
  2.  Where we act with Sole Agency, you will be liable to pay remuneration to us in addition to any other costs or charges agreed if at any time unconditional contracts for the sale of the property are exchanged, with a purchaser introduced by us during the period of agency, or with whom we had negotiations about the Property during that period, or with a purchaser introduced by another agent during that period.
  3.  Where we act with Joint Sole Agency you will be liable to pay remuneration to us in addition to any other costs or charges agreed if at any time unconditional contracts for the sale of the property are exchanged, with a purchaser introduced by us or any other jointly appointed agent during the period of agency or with whom we or any jointly appointed agent had negotiations about the Property during that period or, with a purchaser introduced by another agent during that period.
  4.  Where we act with Multiple Agency you will be liable to pay remuneration to us in addition to any other costs or charges agreed if at any time unconditional contracts for sale of the property are exchanged with a purchaser introduced by us or a purchaser we had negotiations with during the period of agency.  This will apply regardless of whether any other agent was appointed at the time of introduction or negotiation.
  5.  You will still have a liability to pay our fees, where a buyer that we introduced goes on to exchange contracts on the property through another estate agent within 2 months of the date of termination. If no other estate agent is involved this time limit extends to 6 months.

  6. Dual fee liability may occur where you have previously instructed another agent to sell the property, or where you instruct another agent to sell the property on sole agency or sole selling rights basis, during or after the termination of this agreement.

  7. Our minimum period of agency is outlined within the Confirmation of Instructions. Once the minimum period has ended this agreement will continue until either the property is sold or the agreement is terminated.  Either party can terminate the agreement at the end of the minimum period by providing the other party with 14 days written notice.

  8.  Our fees are outlined within the Confirmation of Instructions and where the fee is a percentage it is based on the actual sale price. The sale price will be deemed to include any extra prices for fixtures, fittings, goods, chattels, carpets, curtains, and other related items.

  9.  Our commission becomes due upon exchange of contracts and is payable upon completion of the sale, or 30 days after exchange should completion be delayed or not take place. Where there is no contract commission is due upon completion of the sale.

  10.  You hereby authorise payment to be made by your solicitor once the commission becomes payable.

  11.  Where an account for justified commission, is not settled within 14 days of the due date, interest on the outstanding balance may be charged, at our discretion, daily, at the rate of 8% above The Bank of England annual base rate until payment is affected.

  12.  A variety of marketing methods will be adopted, in your best interests to introduce a committed buyer.  This will include, our for sale board, brochures, print advertising and online advertising and arranging viewings. An introduction is deemed to have occurred if we initiate a person’s reaction to the property. This would generally be where we arrange a viewing but an introduction is not limited to just arranging a viewing.

  13.  We reserve the right to sub-instruct additional agents, where it is believed to be in your best interests. No additional costs will apply, unless discussed and agreed with you in writing.

  14.  We will always inform you of any appointments to view your property and conduct the viewing, if required. If, at any time, you are approached directly by any person showing an interest in buying your property we recommend that you refer them directly to us.  For your personal safety we will then endeavour to check that the person is genuine and take steps to confirm that they have the required funds to make the purchase and are in a position to purchase your property.  Only then will we arrange a mutually convenient appointment.

  15.  Unless you instruct us otherwise, you hereby give us specific authority to erect a for sale board within the curtilage of the property. We accept liability for any claim arising in connection with the board, unless the action arises as a result of a further board being erected by another agent. The For Sale board will always remain our property.

  16. An Energy Performance Certificate (EPC) is required for all properties offered for sale.  The EPC must at least be commissioned before marketing and should be in place within 7 days. If it is not in place within 28 days, the property must be withdrawn from the market until the EPC is available.

  17.  Where any potential personal interest occurs, we must disclose details to any prospective buyer.  Personal interest means you have a business association, family relationship or other connection with this agency, or any employee. Please assist us by indicating any personal interest in the Confirmation of Instructions, if you are aware of any.

  18.  You agree to complete our property questionnaire to the best of your knowledge and where the property is leasehold, commonhold or a managed freehold you confirm you will contact the freeholder, lease administrator, commonhold association to obtain the information required in the questionnaire.  A copy of the property details will be forwarded to you for approval. Under the Consumer Protection from Unfair Trading Regulations anything we say or publish about your property must be accurate. It is therefore very important that you read the details carefully and immediately inform us if there is anything that is inaccurate.  In addition, we are obliged to pass on any material information that would impact on a potential buyers’ transactional decision and so you must advise us of anything you feel is relevant to this. The brochure will be marked as a “Draft – Awaiting Approval” until we receive your approval of the content.

  19.  We are obliged by law to confirm your identity and the identity of any other beneficial owners of the property.  You agree to provide us with proof of ownership and any information or documents we request to meet this obligation. We can require sight of documentary proof of address, together with acceptable photographic ID, such as a passport or photo driving licence. We may use an electronic verification system. This system allows us to verify you from basic details using electronic data, however it is not a credit check of any kind so will have no effect on you or your credit history. We may use both methods to meet our obligation. Copies/records may be taken and held on file

  20.  We must by law to confirm the identity of the buyer/s of the property.  You agree that in a situation where we might not be aware of the buyers details you will provide us with the names and addresses of the buyer/s to allow sufficient time prior to exchange of contracts for us to fulfil our obligation.

  21.  Prospective purchasers may be provided with a range of services including, estate agency or letting services, mortgage facilities, life insurance, property insurance, removal services, and conveyancing services by us or third parties, for which fees or commission may be received. We will not discriminate against any prospective buyer because that person will not be or is unlikely to be accepting services that we may (directly or indirectly) provide.

  22.  We take no responsibility for maintenance, repairs or damage where the property is unoccupied, unless separately agreed, in writing.

  23.  We will not discriminate against any person and will comply with the Equality Act 2010.

  24.  A copy of our complaints procedure is available on request and we are a member of The Property Redress Scheme (PRS)  for estate agents and follow the Code of Practice. By entering into this agreement, you agree that if The Property Redress Scheme (PRS) asks for information about any aspect of our dealings with you, we can provide the information, whether that be in relation to a complaint, or their monitoring process.  A copy of the PRS Code of Practice and the Consumer Guide is available from

  25.  The way we manage and handle your personal information is very important to us. You can see how we will handle your data fairly by going to the Privacy Policy on our website.

  26.  You warrant that all the information provided to us is accurate to the best of your knowledge and belief.  If you provide any incorrect information to us which causes us to suffer loss or causes legal proceedings to be taken you agree to reimburse and compensate us for all losses suffered.

  27.  We reserve the right to assign our rights and or obligations under this Agreement to a third party upon giving you two months’ written notice.

  28.  We will not be responsible for any loss or damage that you suffer through the act, default or negligence of any third party, which may arise, otherwise than the through the negligence, omission or failure on our part.

  29.  This agreement is governed by English law and is subject to the jurisdiction of the courts in England and Wales.

  30.  Notice of Right to Cancel - If you are a consumer client and this contract was not agreed in the branch you have the right to cancel this contract within 14 days without giving any reason. This period will expire after 14 days from the day this contract was agreed.   To exercise the right to cancel, you must inform us of your decision to cancel this contract by sending us a clear statement in writing to us by email to . You may use the attached cancellation form, but it is not obligatory. To meet the cancellation deadline, it is enough for you to send your cancellation communication before the cancellation period has expired.

  31.  Immediate Marketing - We are not legally permitted to market your property until the cancellation period has expired, unless you provide us with specific written permission to do so.  Please indicate in the Confirmation of Instructions how you would like us to proceed.

  32.  If you do require immediate marketing of your property during the cancellation period and you do exercise your right to cancel, you will be required to pay us an amount which is in proportion to what has been performed until you communicated your cancellation of the contract.  This will include the expenses incurred, plus any other reasonable costs and will not exceed £300 (No VAT), except where we introduce or have negotiations with the ultimate buyer of the property before you exercise your statutory right to cancel the contract. In such a case this contract will be deemed to have been fully performed and the agreed agency fee would be due, notwithstanding that cancellation took place.


I/We hereby give notice that I/we cancel the contract for the supply of estate agency services that was agreed on ................................. in relation to my/our property at:
.............................................................................................................  I/We understand that I/we may be liable for
expenses / fees, as outlined in the agreement I/we signed. Client/s name & address: ….....................................................................................................................
Signed: ...................................Dated: .............................                Signed: ............................................   Dated: .............................

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